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The total delivery time is determined by the following factors: receipt of payment, preparation time and shipping time.
RECEIPT OF PAYMENT AND DATA
- We will only start preparing your order once we have received payment. Please note that not all banks have the same processing times, and also that in the case of prepayment by bank transfer, delays may occur due to said processing.
DELIVERY DEADLINES
- Delivery times are two working days for items in stock. Depending on the time you place your order, next-day delivery is possible.
In our online store, you can place several products in the shopping basket and place one order for all items. However, it may sometimes be useful to split products into several orders. We recommend this procedure if you wish to ship individual products to different delivery addresses.
If you can’t find the products you’re looking for in our range, we’ll be happy to make you an individual offer. To do so, please send us a request for a quote, describing exactly what you’re looking for.
Log in to your customer account.
Go to the order overview. You’ll find the current status of your order.
PAYMENT AND BILLING
The invoice for your order will be sent to you by e-mail in PDF format once the goods have been dispatched. We do not issue paper invoices.
If you wish to receive an invoice again, please send a request to the accounting department.
Log in to your customer account.
In your account settings, click on “addresses”, then under your billing address. Click on “edit”. Make the required changes, then confirm.
Your credit card will be charged at the time of payment on the page of our financial partner myPOS Europe Ltd.
Vouchers can be redeemed in the shopping cart. Simply enter the coupon code in the field provided in the shopping cart. Confirm your entry by clicking on “Activate coupon code”. The amount of the voucher will then be deducted from the total amount of your order. However, it is not possible to credit the amount of the voucher or pay it out in cash after this date.
Payment on delivery
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- Payment on delivery can be made by cash in CHF only or by credit/debit card (except PostFinance Card). If this option is available for your region, it will be automatically displayed during checkout.
Visa, MasterCard
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- The amount is debited at the time the order is placed.
- If the amount is not debited, the reservation is automatically cancelled after 15 days. Reservations cannot be cancelled manually.
- Pay online, hassle-free and secure.
Maestro, Vpay
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- The amount is debited at the time the order is placed.
- If the amount is not debited, the reservation is automatically cancelled after 15 days. Reservations cannot be cancelled manually.
- Pay online, hassle-free and secure.
PostFinance Card
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- The amount is debited at the time the order is placed.
- Pay online, hassle-free and secure.
TWINT
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- The amount is debited at the time the order is placed.
- Pay online with your smartphone, hassle-free and secure.
Prepayment by bank transfer
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- The invoice is established after reception of your order and is sent to you by email within a maximum of 24 hours on working days.
- Please enter your order number and invoice number in the reason for payment field.
- Please ensure that any bank charges are not deducted from the amount to be transferred (“OUR” charge variant). Many banks automatically split the charges between the beneficiary and the payer of the invoice, with the result that the shipment remains blocked for lack of full payment.
- Bear in mind that online transfers take 1 bank working day, and traditional transfers up to 2 bank working days. Add 1 to 2 working days for internal accounting.
TWINT is Switzerland’s digital wallet.
It’s easy to use, with no need to enter bank details. You pay in just a few seconds using your smartphone via the QR code.
Open the TWINT App and point the camera at the QR code displayed in our store, or enter the short code displayed in our store in the TWINT App.
Note that to use this payment solution, you need to download the TWINT App onto your smartphone and link it to your bank.
If your credit/debit card is valid, the payment may have been declined because the 3-D Secure service has not been activated on your card.
3-D Secure is an Internet payment security protocol developed by MasterCard and Visa. This free service offers additional protection against fraudulent use of your credit or prepaid card.
More information on how the new 3-D Secure verification procedure works can be found on the relevant page of our financial partner PostFinance SA.
SHIPPING AND DELIVERY
Our products are delivered exclusively in Switzerland and Liechtenstein.
It is up to L’ESPRIT DU VIN to decide how your order will be shipped. In all cases of subcontracting, your order will be entrusted to a certified logistics service. We use the services of Planzer-Colis and La Poste.
The delivery charge depends on the contents of your order and the geographical distance. On our Checkout page, the calculator will show you the exact delivery costs. Delivery is free for orders over CHF 99.00.
Once your order has been handed over to our transport provider, a message will be sent to you by e-mail and/or SMS. Depending on the service provider, it can take up to 24 hours before the package number is visible in the shipment tracking system.
Shipments sent by La Poste all carry the “pro climat” label, which identifies climate-neutral shipments. Shipments sent by Planzer-Colis are all sent by rail; only the “last mile” is done by vehicle.
For Saturday delivery, please contact us by email or telephone.
DELIVERY BY L’ESPRIT DU VIN
You will be contacted by telephone the day before delivery. You can then change the date and time of your delivery.
DELIVERY BY PLANZER-PACKAGE
Once Planzer-Colis has notified you that your shipment has been picked up, you can choose another delivery date.
DELIVERY BY POST
It is not possible to change the delivery date. However, you can request a second delivery or pick up your shipment at the post office.
It is not possible to split your order between several delivery addresses. There is only one delivery address for each order.
Unfortunately, it is not possible to send your order to a P.O. Box or a relay point.
Unfortunately, it is not possible to pick up your order in person. We only work on a delivery basis.
When you validate your basket and enter your contact details, you can define a delivery address different from the billing address.
You can also change the delivery address in your customer account.
Log in to your customer account.
In your account settings, click on “Addresses”, then under your delivery address, click on “Edit”. Make the required changes, then confirm.
Unfortunately it is not possible to change the delivery address after the order has been confirmed.
It is not possible to group different orders. As soon as an order is prepared, it is shipped to you.
If you are absent at the time of delivery, the carrier will leave you a delivery notice. This includes information on the status of your order and how to proceed.
MY ACCOUNT
Log in to your customer account.
In your account settings, click on “Account details”. Make the required changes, then confirm.
You can pay for your purchases with the cards you wish to use. You can use a different card for each transaction.
On the home page, click on the “Login” tab in the top right-hand corner, then on “Forgot password”. Enter your e-mail address in the field provided. Within a few minutes, you’ll receive an e-mail with a link to reset your password.
If you don’t receive an e-mail message within a few minutes, check your spam and junk mail settings.
Log in to your customer account.
In your account settings, click on “addresses”, then under your billing address. Click on “edit”. Make the required changes, then confirm.
Log in to your customer account.
In your account settings, click on “Addresses”, then under your delivery address, click on “Edit”. Make the required changes, then confirm.
In the online store, click on “Register” in the top right-hand corner. Within a few minutes, you’ll receive a welcome email with your password, which you can change in your account area.
In your browser’s preferences, clear the cache and exit the application. Restart your browser and try to connect again. If the problem persists, please contact us.
You can fill in the form at the bottom of our home page.
Please send a request to the accounting department to receive information about your current credit balances.
Thank you for consulting our FAQ.
